Bird and Blend Tea FAQ's

For Advent Calendars, order before 2.30pm on Tuesday 28th November for standard delivery & order before 2.30pm on Wednesday 29th November for 1st Class delivery.

For Christmas, order before 2.30pm on Wednesday 20th December for standard delivery & order before 2.30pm on Thursday 21st December for 1st Class delivery.

Please note if your postcode is within the M25 and you select standard delivery this will be delivered by Hived, anything ordered before 2.30pm on Thursday 21st December they will try to attempt to deliver in time for Christmas.

For Christmas, order before 2.30pm on Monday 18th December.

Please note this date is customs dependent and may take longer due to this.

Everything you need to know about allergens in Bird & Blend teas is on our Allergens page.

There is a small window of opportunity for us to make changes or cancel your order once it has been confirmed.

In some cases, it may not be possible but we will always try our best for you.

If your order is shipping within the UK* and you would like to make a change then please reach out to our CommuniTEA Experience Team on either Live Chat or by calling us on 01273 325523.

Please note that in some cases it may be too late for us to edit the order and orders that have already been dispatched can not be amended.

*Please note that international orders cannot be edited.

All orders are shipped to the address entered at checkout. We always recommend taking a moment to review your order confirmation email to make sure all details you have entered are 100% correct.

If you notice an error with your shipping address then please get in touch with us as soon as possible. We will do our best to amend it for you if your order has not yet been fully processed. If your order has already been dispatched then we are unable to amend the shipping address.

Please contact our CommuniTEA Experience TEAm via info@birdandblendtea.com, our live chat service or by calling us on 01273 325 523.

We add 2 free samples to every order but sadly cannot accommodate specific requests as not all teas are available in sample size.

We change our samples up frequently and like to include special edition teas as much as we can throughout the year. If you have any allergies please check the website for ingredients before consuming.

Our orders do not contain any pricing, receipts or invoices and none of your personal information will be included inside the parcel.

Adding a gift message is a great way to let the recipient know who the parcel is from and to add a personal touch to your order.

You can enter a gift message at checkout and this will be printed and included inside the parcel.
Please note that gift messages do not show on your order confirmation email.

You'll be happy to hear that almost all of our teas are vegan!! Our only non-vegan blends are our Sticky Chai teas, as they are made with honey and Tea From The Hood which contains bee pollen.

All of our blends can be enjoyed without milk or with a vegan milk alternative. We recommend using oat milk as we find the flavour perfectly complements our blends :)

We have a wide selection of naturally caffeine-free teas and you can check out the full range HERE. As a general rule, any teas which have an orange, pink or red label will be caffeine-free! Orange labels are fruit teas, pink labels are herbal teas and red labels are rooibos teas.

Our teas are gluten-free as they contain less than 20 parts per million (ppm) of gluten.

Most of our blends are completely sugar-free however a small number have ingredients which do contain sugar. When we intentionally add sugar it will only be for the purpose of enhancing a flavour that may be too tart if left unsweetened.

You can check out those blends HERE on our Allergens page (scroll down a little to the 'Containing Sugar' section).

With regards to the exact amount of sugar in any particular blend, this is not information that we have to hand as we do not currently test our blends for this. Any blends that have naturally occurring sugars will only have trace amounts.

Only our Sticky Chai range has extra sugar from honey. This makes up around ⅓ of each serving, please check the product pages for more details.

Our teas have a ‘Best Before’ length of around 18 months and we aim to only ship teas that still have at least 6 months on their shelf life.

The great thing about tea is that provided it is stored in a cool and dry place, it can very often be enjoyed even past the recommended ‘Best Before’ date. Please check on product packaging for the ‘Best Before’ dates.

The term 'natural flavouring' is very commonly listed as an ingredient on food/drink packaging and is used to describe components, extracts, essences and oils that have only been derived from natural raw materials. They are labelled as 'natural flavourings' rather than 'flavourings' because they do not contain any chemicals.

Earl Grey tea is a great example of a tea that contains natural flavouring as bergamot oil is used to give it a lovely citrus undertone.

We use an amazing supplier who ensures that all natural flavourings are compliant with Food Standards Agency (FSA) criteria.

We can confirm that our natural flavourings do not contain any of the 14 major allergens and the ingredients used make up a very small trace amount of the overall blend (around 1%). All natural flavourings must go through rigorous safety measures and must be authorised by the FSA before they can be cleared for use in food in Great Britain. 

We do sell many teas that do not contain any natural flavourings at all, including many of our bestsellers.

Please reach out to our CommuniTEA Experience TEAm via info@birdandblendtea.com if you would like any help or advice with choosing the right teas for you.

Bird & Blend Tea is not certified organic; as a tea company we specialise in fun, unique and exciting blends which means we are in a unique position in the market as we aim to have the widest range of tea blends available to customers. In any blend there can be around 10 different ingredients from tea, herbs, spices and fruits, to even more unique ingredients that don't fit into any of these categories.

Despite this complexity, we do a lot to ensure that we're sourcing our ingredients ethically. All of our suppliers are screened with a supplier code of conduct to ensure they meet food safety standards and that they have ethical labour practices.

The vast majority of our producers use organic and sustainable farming methods. However, due to the high costs of getting formally certified, not all of our producers are 'officially' organic. This is the same case for Fairtrade and rainforest alliance certifications; a lot of our producers adopt all the same practices as certified farms, but if they are small family-run operations, the costs and the paperwork are a barrier to them being able to gain the 'official' badge. Therefore we opt to have a diverse range of suppliers from large estates that have multiple certifications, to supporting smallholder farmers who are part of cooperatives.

Bird & Blend Tea blends can be enjoyed during pregnancy, but we do advise caution around caffeine content and some herbal ingredients. Always consult your healthcare provider, read ingredient labels carefully, and choose caffeine-free herbal teas when in doubt. Moderation and informed choices are key to a safe and enjoyable tea-drinking experience during pregnancy.

Our matcha tea is grown in Shizuoka Province in Japan. All the green matcha which states "Japanese matcha green tea" on our ingredients list is this matcha which is indeed ceremonial grade. This is the variety we use in the vast majority of our blends.

We use another type of matcha in our Black Magic flavour which states "matcha green tea" in the ingredients list. This is an Izu green which is a Kenyan tea, made in Canada to Japanese specifications.

A cup of matcha has around 75mg of caffeine, roughly the equivalent of a double espresso's worth of caffeine! It's a perfect replacement for anyone wanting to wean off coffee as the caffeine works very differently.

It is released more slowly into your system so you feel energised for longer, with a sustained level of alertness. It boosts energy, cognitive function and alertness without giving you those caffeine jitters!

Yes! All of our packaging can be either recycled or composted. You can check out the full eco-credentials of each of our packaging components HERE.

We are very proud that our our tea bags are 100% plastic-free, 100% natural and 100% compostable (and they have been since day one!). They are derived from a cornstarch-based material called soilon. This means you won’t be seeing our tea bags hanging around our seas and landfills. AND, just as importantly for our environment the production of SOILON creates significantly less carbon than plastics too!

You can check out how Eco-friendly Bird & Blend here!

We love to talk about all things tea so please get in touch to find out more about who we are, what we do & why we do it! To request a press pack or to arrange an interview with our founders Mike & Krisi, please email info@birdandblendtea.com or call 01273 325523 during our opening office hours Monday to Friday 08.30-20.00 and selected times over the weekend.

We love to work with like minded creative people so if you have an idea for something amazing please get in touch so we can share a cuppa and talk through your ideas! Please reach out to us via info@birdandblendtea.com or the old fashioned way on 01273 325523.

From time to time we work with influencers who share our values and love tea as much as we do! If you have an idea for an exciting project please reach out to us via info@birdandblendtea.com and let's talk!

We do accept returns and would be happy to issue a refund or gift voucher for products sent back to us within 30 days of purchase. All items must be returned in their original condition, unopened and unused.

Please note that we do not cover the cost of returning items and we do not issue refunds for the original shipping fee. All returns can be sent to the address below:

Order Returns
Order Number (Please add your order number which starts with 900)
Bird & Blend Tea Co.
3 Woods Way
Goring Business Park
Goring-by-Sea
Worthing
BN12 4QY

Once we receive your return we will reach out to let you know that it has arrived safely and your refund or gift card will be issued. If you would prefer to receive another item instead then we can also discuss how best to arrange this for you.

It isn't easy for our store teams to accept online returns however we can arrange this for you as a special request if you are unable to post back to our warehouse.

Please contact our Customer Experience TEAm via our live chat function, by emailing us at info@birdandblendtea.com or by giving us a call on 01273 325 523.

We take every care to ensure that your order is packed carefully and safely for its journey to you but occasionally things can go wrong. In the unusual event that an order has arrived damaged, items are faulty or items are missing, please get in touch with CommuniTEA Experience TEAm via our live chat function, emailing us at info@birdandblendtea.com or by giving us a call on 01273 325 523. We will always do what we can to put things right for you as soon as possible.

If a product arrives faulty we will be able to offer a replacement, spare parts (where possible) or an alternative item of similar use/value. If this is not suitable or applicable we can offer a refund back to the original method of payment or a gift card for the same value which can be used online.

This can sometimes happen if the postal service has been unsuccessful in delivering your parcel but not to worry, we will still make sure that you get your tea!

Our CommuniTEA Experience TEAm will get in touch to reconfirm the correct address and to take payment for the new postage. We will try to get your order back out for delivery to you ASAP.

We will attempt to contact you via email and/or phone but if we do not hear back from you after 2 weeks then we will issue a refund, minus the shipping cost and a £5 admin fee.

One of our main priorities at Bird & Blend is your happiness!

Both our store and online Customer Experience TEAms are on hand to help match you with the perfect blends for you. We are so confident that you’ll love your teas that we created our Happiness Guarantee!

If you aren’t 100% happy with your brew* then please reach out to our Customer Experience TEAm and we’ll help find you the perfect replacement.

We always have the best interests of our customers in mind which is why we are passionate about offering our Happiness Guarantee. That said, our TEAm do reserve the right to refuse a request if we believe the policy is being misused. For any teas that you have not enjoyed, please pass them on to a loved one to enjoy instead.

*Please note that the following products are not covered by our Happiness Guarantee: 300g pouches, teas purchased from our secret website or teas purchased during the Sale.

Top Tips

Why not check out our Tea Matching Quiz to find your perfect cuppa?

20g and 50g pouches are a great way to sample a blend you haven’t tried before! Better yet build your own sample pack HERE.

You can find our shipping fees and timeframes HERE on our delivery page.

Our shipping time guides match the service levels given by our couriers, however, from time to time there may be unexpected delays outside of our control. We kindly ask for your patience as the vast majority of parcels will always arrive. We recommend allowing extra time for time-sensitive deliveries and choosing tracked services to keep up to date with your delivery.

We use Royal Mail for our 48hr & 24hr services, both of which are fully tracked. Your dispatch email will contain a link to the Royal Mail tracking service and your tracking number.

Orders do normally arrive within the estimated timeframe (Monday-Friday excluding bank holidays), but sadly there can sometimes be delays which are outside of our control.

If you live within the M25 your package will be delivered by Hived, a zero emissions delivery service, on standard and 1st class orders, they provide a fully tracked service for all orders. Please note this excludes tea tasting club.

If your order hasn't arrived within 10 working days for Standard Economy or within 5 working days for First Class then please reach out to our CommuniTEA Experience TEAm for assistance. Please also double-check that the shipping address was entered correctly at checkout.

If you haven’t received a dispatch email or have any issues with your tracking, please reach out to our CommuniTEA Experience TEAm via info@birdandblendtea.com.

If a delivery attempt is unsuccessful then you can use the link in your dispatch email to book a new delivery date or to collect your parcel from your local depot using a valid form of ID. Royal Mail should also leave a red card to notify you that a delivery attempt was made.

Once an order has been dispatched with Royal Mail, we are unable to make any changes to the shipping address.

If we are yet to dispatch the order you can contact us via email: info@birdandblend.com and we will be happy to amend the delivery address.

You can find our shipping fees and timeframes HERE on our delivery page. Prices may vary depending on the destination country.

Our shipping time guides match the service levels given by our couriers, however, from time to time there may be unexpected delays that are out of our control. We understand this can be frustrating but we kindly ask for your patience as the vast majority of parcels will always arrive.

We recommend allowing extra time for time-sensitive deliveries and choosing tracked services to keep up to date with where it is.

We are an IOSS registered web shop which means your VAT is calculated and paid (if required) when checking out with us, however additional customs duties may still apply to your order when it reaches customs.

We take care to ensure that every order is correctly labelled with all forms necessary to get it through customs safely; however, additional customs duties or handling charges are not included in the shipping price.
All orders may be subject to additional fees when passing through customs and this can greatly vary from country to country.

Sadly we have no control over this process and recommend to customers to conduct some research into the customs processes and procedures in your delivery destination.
If there are any additional fees to pay you will be notified directly by the courier. Please note that your order will not be delivered until these fees are settled.

Tracking information can be found in your dispatch email and you will also be contacted directly by the courier for live updates.

If you haven’t received a dispatch email or have any issues with your tracking, please reach out to our CommuniTEA Experience TEAm via info@birdandblendtea.com.

If you are in our Tea Tasting Club with rolling subscriptions, you can add on one-off purchases to your subscription to save on purchases, but this cannot be done as part of a gift subscription as these are pre-paid.

You will receive an order confirmation email that will say Auto Renew for your pre-paid subscription but it won’t renew once the term has finished. If you order a three month subscription, we’ll only send out three boxes so there’s no need to cancel anything and you won’t be charged further.

Our gift subscriptions are for three, six or twelve months but you cannot change between the Flavour Explorer, Gourmet and Caffeine Free boxes once the order has been placed so do choose carefully. You can check the upcoming boxes HERE.

To skip a shipment, log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page there will be a blue button for ‘Skip Shipment’. Please note that you can only skip one month at a time.

To cancel your Tea Tasting Club subscription log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page, when you scroll down there is a blue button for ‘Cancel/Pause Subscription’. 

Please note: you are unable to cancel your subscription on the day it is charged/shipped, it must be done before the 1st of the month.

Yes, you can!
Many of our tea products can be added to your Tea Tasting Club order so that they are all charged and shipped together on the 1st of the month. This will not only save on additional packaging waste, it also allows you to take advantage of the shipping fee by only paying once (shipping is also free for orders over £30 in the UK!).

Please note: all products that are added are not reserved so there may be a small chance that they could sell out before your order is processed. If your order fails to process due to an item being out of stock, please reach out to our CommuniTEA Experience TEAm for assistance.

You can join our monthly Tea Tasting Club HERE!

If you join us between 1st - 19th of the month your first box will ship straight away, including any other items in your order. All future boxes will be charged and shipped on the 1st of every month. If the 1st falls on the weekend, your box will ship on the following working Monday.

If you join us between the 20th - 31st of the month your first delivery will be next month's box and will be held to be shipped on the 1st. Any additional items in your order will also be held to be shipped with your Tea Tasting Club box.

After your first box you can make changes to which box type you receive each month. You can choose between Flavour Explorer, Caffeine Free and Gourmet, and you can check out what’s coming up each month HERE.

To swap, log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page you can click on your subscription box and change the type of box you receive. Please note that any changes made will remain in place until changed again. If you only wish to change the box type for one month, make sure to go back to edit it again for future boxes.

To skip a month, log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page there will be a blue button for ‘Skip Shipment’. Please note that you can only skip one month at a time.

To cancel your Tea Tasting Club subscription log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page, when you scroll down there is a blue button for ‘Cancel/Pause Subscription’. 

Please note: you are unable to cancel your subscription on the day it is charged/shipped, it must be done before the 1st of the month.

Yes, you can! 

Many of our tea products can be added to your Tea Tasting Club order so that they are all charged and shipped together on the 1st of the month. This will not only save on additional packaging waste, it also allows you to take advantage of the shipping fee by only paying once (shipping is also free for orders over £30 in the UK!).

Please note: all products that are added are not reserved so there is a small chance they could sell out before your order is processed. If your order fails to process due to an item being out of stock, please reach out to our CommuniTEA Experience TEAm for assistance.

Our Tea Tasting Club boxes do not contain any of the 14 major allergens. Each box is carefully curated by our product team and planned in advance which means we are unable to make any specific changes to the contents of each box. You can check out which teas are coming up each month, HERE, and swap which type of box you’d like to receive.

Shipping is not included in the price of your monthly box and will be calculated at checkout depending on your location. Shipping is a fixed rate each month and each box is sent via Royal Mail standard economy service to keep our prices as low as possible for you.

For UK customers shipping is £2.95. For international orders, you can check out the shipping prices HERE according to your destination country.

To edit your payment details, log in to your account, go to ‘My Subscriptions’ and click on ‘Edit’.

On the next page, as you scroll there is a section for ‘Payment Method’. Click here to edit or update your payment information.

You can check out our page for our experiences HERE, use the filters to make sure you’re going to the store and the workshop you’re interested in. You’ll be able to add the tickets you like to your basket and if you have a voucher, use it at checkout.

Check our the experiences page for availability HERE to find a date and time that works then pop us an email to info@birdandblendtea.com and our CommuniTEA Experience TEAm will help you out. We’ll also need to know the names of the guests, any allergies or accessibility needs and the best phone number to contact you on.

We ask for a two week notice period for cancelling or re-arranging as stated on the product page, but if there’s anything we can do to help, get in touch with our CommuniTEA Experience TEAm at info@birdandblendtea.com

We love working with other independent businesses to spread the tea love so if you have an amazing cafe, restaurant, farm shop (or anything else!), get in touch! We like to make sure that we're the perfect fit for all of our Wholesale Partners, so it would be fantastic if we could hear a bit more about you! If you could send over as much information as possible about your business, as well as any links to your website and social media pages that would be awesome! get in touch here.

For any further wholesale questions, please do contact us at info@birdandblendtea.com or vic.h@birdandblendtea.com