Bird and Blend Tea FAQ's

Everything you need to know about allergens in Bird & Blend teas is on our Allergens page.

To log into your account, please follow the steps below:

1. On our homepage (that's our front page) you will see 'LOG IN' at the top right corner - if you are on a mobile you will find this by clicking the 3 lines on the top left. This will take you to our Log In page.

2. Have an account with us but not logged into our new website yet? You may have not activated your account yet on our shiny new website. If this is the case you'll need to re-activate your account. Click on 'CREATE ACCOUNT', enter your details as if creating a new account and this will send an activation email to you to get your account back up and running.

3. Never created an account with us on either website? In that case you'll need to create an account, using the 'CREATE ACCOUNT' button - it's next to (or below on mobile) the blue SIGN IN button.

4. Have an account with us and HAVE logged into the new website already? If you have an active account with us already, pop your details in on the 'Log In' page.

The first thing is to check if the reset email has been delivered to spam. If you've checked that out, please get in touch with our Teabirds via our live chat function, info@birdandblendtea.com, call 01273 325 523 or reach out to us on socials and they will check all your details are correct and help with with a new reset email.

Our new subscription portal will be ready from 1st March, please pop back then when you will have all the answers! TEAriffic news!! Your first editable box is April! We will pop you an email with all this information nearer the time too!

Our new subscription portal will be ready from 1st March, please pop back then when you will have all the answers! TEAriffic news!! Your first editable box is April! We will pop you an email with all this information nearer the time too!

Our new subscription portal will be ready from 1st March, please pop back then when you will have all the answers! TEAriffic news!! Your first editable box is April! We will pop you an email with all this information nearer the time too!

Our new subscription portal will be ready from 1st March, please pop back then when you will have all the answers! TEAriffic news!! Your first editable box is April! We will pop you an email with all this information nearer the time too!

We are very proud of our Tea Tasting Club and we hope you love it as much as we do! It is an exciting way to try our new blends and each month you will receive:

3 new fantastic tea blends delivered to you door which will make up to to 30 cups of amazing tea!

Each box is illustrated by a different artist!

Exclusive access to brand new blends first!

You can see all of the details here.

We offer 3 options, our Regular Box, our Caffeine Free Box and our Allergen Friendly Box.

You can get hold of these in a couple of different ways. Either by paying as you go each month or paying in advance with our gift options for 3, 6 or 12 months!

If you order between the 1st and 20th your first box will be delivered straight away, if you order between the 21st and the end of the month your box will be held until the 1st of the following month.

Pay Monthly Tea Tasting Club Subscription - you pay £9.95 + shipping per month and we'll send your box on the 1st of every month. This can be direct to a recipient or to yourself.

Tea Tasting Club Gift Subscription for 3, 6 or 12 months - Order for a set period of time and we'll send directly to the recipient (or to you if you are treating yourself!).

The recipient will then automatically receive the rest of their subscription at the start of each month following.

See our Tea Tasting Club here.

We certainly do! We have three different boxes for you to choose from to suit your needs:

Regular Tea Club - This is our standard Tea Club including our full range of teas. You will receive Limited Edition blends in the month, or the month prior to their release and you will never receive a repeat.

Decaf Tea Club - With the largest decaf tea collection in the UK, this club is for those who want a caffeine free box of tea. Still with a very varied selection, including Limited Edition decaf teas and never repeated teas.

Allergy Tea Club - We want to make sure our Tea Club is accessible to everyone so our Allergy Tea Club caters for the 14 main allergens. Still with a very varied selection, including Limited Edition decaf teas and never repeated teas.

WARNING: Our teas are hand packed in the UK in environments that handle many different blending ingredients and we cannot 100% guarantee no cross-contamination. Therefore all blends may contain traces of: wheat, nuts, peanuts, milk, soya, mustard, sesame and sulphites.

See our Tea Tasting Club here and info on allergens above.

Yes, you can!!!! All rolling Tea Club members can control the boxes they receive through their account and can easily swap between boxes on a month by month basis! Check out how to do this on the Your New Subscription Portal FAQ's above!

Another, yes!!!! All rolling Tea Tasting Club members can control the boxes they receive through their account and edit the box to add more teas, larger sizes or tools before it ships each month to save on postage! Check out how to do this on the Your New Subscription Portal FAQ's!

You certainly can! All rolling Tea Tasting Club members can control the boxes they receive through their account and can skip & pause when your tea cupboard is getting a bit full! Check out how to do this on the Your New Subscription Portal FAQ's!

Firstly, you lucky thing you... you have some epic friends! We are really sorry but our prepaid gift subscriptions do not get access to a subscription portal or it's benefits at this time.

However, if you wanted to take advantage of these benefits (such as pause, edit your box etc.) once your gift has ended you can always rejoin on our pay as you go plan.

Please contact us if we can help in anyway!

For our monthly Tea Tasting Club members, outside of the UK, we offer you the best service for your region depending on the items in your order.

When you order our Monthly Tea Tasting Club subscription service, this is sent via an economy, untracked service in order to keep the costs as low as possible for you. This will auto apply at checkout. Please note this service can take up to 12 days.

If any additional items are added to your basket, your order will be sent via Economy Track Service as shown on the delivery page, to allow us to provide you with the best service for your region. You will be able to track these international orders throughout their journey to you.

Come along to one of our famous Tea Mixology workshops! Our expert Tea Mixologists will teach you about the different types of tea, how they are made, best enjoyed and about the benefits of different tea blending herbs and ingredients. You will be able to create and take home your own tea blend, designed, named and packed by your very hands. The best bit? Unlimited tea cocktails throughout! Available in all of our stores. Check out the details here.

You can also check out our ‘UniversiTEA’ pages: Tea Academy, Recipes and News From The Nest, where you can find heaps of information about how tea is grown, the different types of tea and their benefits! We have a HUGE back catalogue of recipes and brewing tips to inspire you to get creative with your blends!

All of our tea has recommended brewing instructions on the label and on each tea product page on the website.

That said, it is a personal preference and we encourage you develop your own tastes. The trying and testing to find your own tastes is all part of the fun so grab a pouch and get experimenting!

A few basic guidelines that we advise you stick to would be:

- Use 80 degree water with green and white tea, if you use boiling water you will burn the leaves and that is what creates the bitter taste! If you don't have a fancy temperature controlled kettle just pop a splash of cold water into the bottom of your cup before adding boiling water!

- Don’t leave your green tea for any longer than 3 minutes for the same reason.

- If you like your black tea without milk you probably don't want to leave it longer than 3 minutes either or that also can get a bit bitter.

- Rooibos, black and pu’erh teas go well with or without milk. All the other tea types are best without milk.

- If you are cold brewing your tea, simply pop 5/6 teaspoons of tea onto your cold brew bottle, top up with your liquid of choice (milk, water, lemonade or soda work well) and leave in the fridge for at least 4 hours before drinking.

All of our blends will have an 18 month shelf life and our resealable refill pouches or tins will keep your tea at its best as long as you make sure they are resealed properly. The best before date will be clearly displayed. Our gift packets, including all of the teabag packaging is sealed for freshness but once this seal is broken, the tea will need to be placed in an airtight, dark container.

Our teas will not ‘go off’ or be dangerous to drink after the best before date but they may start to lose some of their flavours.

As tempting as it is to store your blends in a glass container (because they are so pretty), please remember that tea does not like being exposed to sunlight and the flavour may drop a little quicker than if kept away from light.

Bird & Blend uses natural ingredients such as tea leaves, herbs, flowers and dried fruits to create the delicious flavours you love. We also use funky things like chocolate drops, candy hearts and sprinkles for visual purposes in some of our teas. Some of the ingredients of things like candy hearts are not 'natural' in the sense that they are not grown on or under a tree! However these are for decoration purposes and are not infused into the water.

In some of our teas we use flavourings which are from natural sources (never synthetic). This can be things such as extracts or essential oils. They can be as simple as using essence of orange to enhance an orange taste or more complicated like using combinations of flavours to simulate another taste entirely. For example, our natural almond flavouring contains no actual nuts whatsoever and some fruit extracts, can be combined to make other fruit flavours. It's all very clever!

We focus on blending perfect teas for all sorts of people, lifestyles and situations so many of our teas have no flavourings in them at all, not even natural ones or fruit essences.

All ingredients are clearly listed on all tea product pages and packaging for your information. Please get in touch if you have any questions via info@birdandblendtea.com

We are very proud to say that almost all of our blends are vegan! We have only a few blends that contain honey or bee pollen that are not suitable for vegans and these will always be clearly listed in the ingredients. Currently these are our Sticky Chai which is soaked in our raw honey and two of our store blends Worker Bee and Tea from the Hood which contain bee pollen.

There is a blog all about this here.

The health benefits of tea are widely recognised and have been for thousands of years. Recently, much scientific research has been published proving what the Chinese have been telling us for years about the healthy stuff in tea!

Please remember Bird & Blend Tea Co. is not a medical authority and do not produce or market health products in any way. What we do believe in is a natural, healthy lifestyle and we produce teas that fit with that lifestyle. Our teas are not high in sugar, calories or any artificial ingredients and many of the teas and other ingredients in our blends are commonly recognised to have benefits such as boosting your metabolism or your energy levels.

The calorie content of all of our teas is lower than needs to be declared on a food label, even the blends with whole fruit pieces and candy hearts. None of our blends have any more than 1g sugar and many have only a trace.

Please read more the health benefits of loose leaf tea on our UniversiTEA pages.

Chagra is used tea leaves and we have written an article about what to do with your used tea leaves as part of our UniversiTEA blog.

Bird & Blend Tea Co. has a zero wastage policy so we recycle everything we use including our tea leaves! We do a lot of menu development with our teas, to get our fresh drinks up to top standards, and we drink our fair share of tea at Bird & Blend HQ also. We save and strain all of our loose leaf tea after its brewed and either put it on the compost heap or use it to make our chagra bath sacks. Don't turn your nose up! The leaves are perfectly clean and they go into our sealed tea sacs for you to use as you wish.

There are hundreds of uses for chagra because tea is a brilliant odour absorber, skin exfoliant, antibacterial, soothing and refreshing for tired skin or eyes and believe it or not excellent mouth wash!

Matcha is a traditional Japanese powdered green tea. It has been used for nearly 1,000 years in the traditional tea ceremonies in Japan and is becoming more popular in the UK due to its superfood powers. The matcha powder comes from whole green tea leaves that are ground down and because you are consuming the whole leaf it is packed full of antioxidants, minerals and nutrients. In fact it has been credited with having up to 10 x the benefits of regular green tea, 7 x the vitamin C as orange juice and 3 x the energy boost as an espresso shot! It is also a great source of calcium, protein and fibre. Heaps of amino acids, beta-carotene, vitamin C, vitamin E, iron, zinc, potassium... the list goes on and on and on and on.

Bird & Blend Tea Co. is proud to be the very first UK company to develop a flavoured matcha range and we have the largest collection in Europe! We have blended some of our favourite flavours, using natural ingredients including lemon, orange and antioxidant enhanced acai & blueberry, they promise to taste fantastic as well as being fantastic for your body. You can find them here.

Matcha can be consumed either as a shot on the go, warm and milky or poured over ice with a dash of vanilla. It's also excellent for baking and there is quite a following for matcha based recipes now! You can read more about matcha green tea powder and find heaps of recipe ideas on our UniversiTEA pages. Or we have a super interesting YouTube video Teabird Holly created, all about Matcha if you fancy a watch!

We know that our blends are beautiful to look at as well as to drink but as tempting as it is to store your blends in a glass container, please remember that tea does not like being exposed to sunlight so it is best to store it in a dark, air tight container to keep all the good stuff fresh!

We're passionate about creating the widest and most exciting range of blends possible and it is currently impossible to source our diverse range of ingredients from only Fairtrade certified farms. We are not registered as 'Fairtrade' but we already pay above the Fairtrade base rate for our tea and work hard to make sure that we know where all of our ingredients come from!

Our founders, Mike and Krisi are committed to making sure that the people growing our teas receive just as fair a deal as the customers purchasing our final blends, they built Bird & Blend upon the core belief that treating people fairly and doing business in the right way is the recipe for a successful company and happy customers.

You can read more about what Fairtrade means and our reasons for not signing up to it in Part 1 of our blog here and Part 2 here!

Good question! Bird & Blend tea is not certified as organic; as blend specialists, we focus making our teas fun + tasty. Because we have so many amazing blend ingredients it isn’t possible for us to have our teas certified as organic although many of our ingredients are actually organic!

Unfortunately, as we are not registered as organic, we cannot 'market' organic ingredients and therefore can't answer questions on which ingredients are or are not.

We are proud to be a vegan & vegetarian-friendly company with 100% of our products animal free & 99% of our blends being vegan-friendly (only a few contain honey or bee pollen).

However, we continue to serve & sell honey as we are very passionate about supporting small, ethical farms who are committed to preserving bees. We are proud of our founding ethics and these include being accessible to all & supporting positive change for the environment. We believe bees are essential to the future of our fragile flora & fauna so have chosen to continue to support this through our work with our independent producers. Check out our our blog about Why we are not a 'Vegan Company' (and some interesting thoughts about bee pollen)

We create all of our instore drink specials with plant based mylks and include these in the recipes published online. We stock a selection of plant based options and offer these at no extra charge,. However, some of our stores do stock dairy milk to fulfil customer requests. This is a decision taken in stores dependent on customer demand.

Reducing waste & protecting our planet has been one of our founding principles since Day 1 and we are on a mission to make ourselves as eco-friendly as possible. All of our gift cartons (including the inner wrappers), takeaway cups & straws and packing boxes are eco friendly and we are working towards all of our packaging ticking this box too! Our last (and biggest) hurdle is changing our pouches and single serve wrappers over to be 100% eco-friendly.

The reason this has been hard is because our packaging needs to meet food standards and keep our tea fresh and safe for its whole shelf life. There are not currently any eco offerings out there able to achieve this.

Fear not! We have not thrown in the towel. Far from it actually! We are actually in the process of producing our very own material to be able to make our pouches and single serve wrappers eco-friendly as well as doing the all important job of keeping our tea in tip top condition! You can read more about all things Eco packaging here!

We are very proud that our our tea bags are 100% plastic-free, 100% natural and 100% compostable (and they have been since day one!). They are derived from a cornstarch-based material called soilon. This means you won’t be seeing our tea bags hanging around our seas and landfills. AND, just as importantly for our environment the production of SOILON creates significantly less carbon than plastics too!

You can check out how Eco-friendly Bird & Blend here!

We are so excited that nearly all of our packaging is either compostable or can be recycled! And soon it will be 100%, we can’t wait! 

*Although lots of our packaging can be placed in a home composter we always recommend adding to your food waste collection so it gets sent to an industrial composter.

You can find out even more about our new eco-friendly packaging here.

Compostable Tea Pouches

Made from: paper, cellulose and bio polymer

💚 Industrially compostable, add to your food waste bin for collection 

💭 If your area doesn’t collect food waste and you don’t have a home composting bin

❗DO NOT put in your home compost. 

Natureflex Plastic - you’ll find this protecting multipacks of 15 tea bags

Made From: Wood Pulp

💚 Industrially compostable, add to your food waste bin for collection 

🏡 Home Compostable

Tag - you’ll find this on your tea bags

Made from: Paper

💚 Put in your home compost or food waste collection 

🏡 Home Compostable

Tea string

Made from: Thread is made from PLA (plant derived)

💚 Put in your home compost or food waste collection 

🏡 Home Compostable

Tea Infuser Sac   

Made from: Paper and string 

💚 Recycle, put in your usual paper recycling bin 

Teabag 

Made From: Soylon 

💚 Compostable, put in home compost or food waste collection 

🏡 Home Compostable

Tea Tin 

Made From: Tin

💚  Recycle, put in metal and tin recycling 

💭 Bring back in store for a refill 

Matcha Tin 

Made From: Aluminium

💚  Recycle, put in metal and tin recycling 

💭 Re-use your tin for some marie-kodo style tidying

Shipping Boxes 

Made From: Cardboard 

💚 Recycle, Put in your usual cardboard and paper recycling

Branded Gift Foil Box 

💚 Recycle, put in your cardboard recycling 

💭 OR find a new use for it, like keeping some pesky misc items in the box 

Disposable Cup

Made from: Plant Starch Ingeo PLA plastic lining and Paper

💚 Industrially Compostable, put in your local food waste collection 

❗DO NOT put in your home compost. 

Disposable Lid

Made from: PLA plant starch materials (100% renewable)

💚 Industrially Compostable, put in your local food waste collection 

❗DO NOT put in your home compost. 

Clear Cup 

Made from: plant based PLA material derived from cornstarch

💚 Industrially Compostable, put in your local food waste collection (not home compost)

❗DO NOT put in your home compost. 

Stickers Coloured

Made from: 95% sugar cane, 5% hemp

💚Industrial Compostable, put in your local food waste collection

❗DO NOT put in your home compost. 

Single Serve Tea Bag Packaging

Made from: paper, cellulose and bio polymer

💚 Industrially compostable, add to your food waste bin for collection 

💭 If your area doesn’t collect food waste and you don’t have a home composting bin

❗DO NOT put in your home compost. 

Scale label white stickers for tea pouches

Made from: Paper and Plastic

😟 Cannot be recycled, reused or composted. 

👉We’re working on it… looking into a new printer that will enable us to print onto environmentally friendly materials that are fully compostable

Plastic surrounding match tin 

Made from: PVC plastic

😟 Not recyclable or Compostable. 

👉We’re working on an alternative

Brown Tea Pouches 

Made From: Paper and cellulose, bio-polymer lining 

😟 Not recyclable or Compostable. 

👉You may have a few of these lying around from previous tea purchases

💭 Re-use it by bringing it back into store to refill with your favourite tea OR re-use for fill it with something else in your home

Compostable: Means the item is made of natural materials and decompose completely without producing toxic residues in the process.

Industrially Compostable: This is a controlled process that converts organic waste into stable, sanitised products that can be used in agriculture. It occurs under certain, managed conditions (in the presence of heat, humidity and oxygen) in industrial composting plants at approx. 60 degrees Celsius

Many compostable packaging available in the UK only decomposes in industrial composting plants and is not suitable for home composting. Not all are currently sent to these facilities though.

Home Compostable: Products that are made of materials that fully decompose into soil, including ink and stickers. Takes around 26 weeks, sometimes more to degrade in temperatures 30 degrees.

Biodegradable: This is the process by which natural products breakdown. E.G. a compostable cup biodegrades into carbon dioxide, water and biomass.

👇Link to find out what is recycled in what local council 

https://www.recyclenow.com/local-recycling

97% of councils have a food waste collection options

At Bird & Blend we are passionate about tea and finding the right blend for our customers is super important. Through our Tea Matching Service we will really get to know you and what your tea needs are so that we can suggest the perfect blends for you to try out! Please get in touch with our Teabirds via our live chat function, info@birdandblendtea.com, call 01273 325 523 or reach out to us on socials and we will find the perfect cuppa for you!

We try to ensure as many of our boxes as possible fit through the letter box.

For UK orders. We usually use Royal Mail so if you are not home when your postie pops round, it is easy to arrange redelivery or you can collect from your nearest post office or collection office.

With DHL next working day delivery, we provide your tracking details. You can change your delivery day, select a safe space for the order to be left or choose a neighbour it can be left with, all before it has arrived with you. If you aren't in the the courier will leave a card and you can rearrange delivery at a convenient time.

Yes, of course! You can enter a separate billing and shipping address so you can choose where to send your order!

If your order is a gift, don't forget that we can add a special note for you. Simply select 'Add gift message' box at checkout and we can wish them a happy birthday/anniversary/holiday for you!

We can even do a little doodle for them, our TEAm are super talented and love making your order special!

Don't worry, we can fix this for you! So long as your order has not been shipped, we can get this changed for you in a jiffy!

Please contact our CommuniTEA Experience TEAm via info@birdandblendtea.com or 01273 325 523 and they will sort this for you!

We sure do!

The cost is dependent on the value of your order. Check out our delivery options and prices on our Delivery page.

We are really sorry but please be advised we are unable to ship to:
- Ukraine - until further notice, due to current circumstance and closed airspace
- Russia - due to sanctions
- Taiwan - prohibit tea goods

Please note that we are experiencing some very long delays at the moment to some international destinations due to Covid/ Brexit so please allow extra time for deliveries.

We use different postie services, depending on your location, to deliver your orders.

Our shipping time guides match the service levels given by our couriers. However, some locations are experiencing customs delays that are unfortunately out of our control, so some transit times may vary. We recommend allowing extra time for time sensitive deliveries and choosing tracked services to keep up to date with where it is.

Please see below for more info:

UK

Standard delivery & 1st class is delivered through Royal Mail. Next working day delivery is delivered through DPD, any other services are stated on your delivery options.

International

All of our international tracked services are provided by DPD couriers with the only exception being for our monthly Tea Club Subscription. For more information please visit our delivery page.

You will find our up to date shipping charges and info on how long it will take for your tea to reach you, on our Delivery page here.

Our shipping time guides match the service levels given by our couriers. However, some locations are experiencing customs delays that are unfortunately out of our control, so some transit times may vary. We recommend allowing extra time for time sensitive deliveries and choosing tracked services to keep up to date with where it is.

Yes you can!!! Delivery is free when shipping to UK addresses on orders over £35. We now also offer free delivery to EU addresses on orders over £54 and US/Rest of World for orders over £64!

Please note; Economy delivery internationally is not tracked outside of the UK.

You will receive a ‘shipped’ email once your parcel has been packed up by our awesome fulfilment team.

We’ve always aimed to pack & post all orders on the day they are placed & our team manages this most of the time.
If you selected a tracked delivery option this email will have a tracking number for you to check on the status of your delivery.

If you selected standard economy, free or 1st class delivery in the UK, Royal Mail shipping reference numbers will only provide an update once delivery has been attempted by your postie.

Our couriers deliver the majority of orders on time, but occasionally some orders might be a bit delayed for reasons out of our control.

Please note that with Royal Mail strikes you may experience slightly longer than usual lead times, but we will ensure all orders leave our building as quickly as they usually would.

We offer both domestic and international tracked services at checkout.

If you selected a tracked delivery option you will be able to find tracking information on your after purchase email (subject: ‘shipped’ ).

If you selected standard economy, free or 1st class delivery in the UK, Royal Mail shipping reference numbers will feature on this email but will only provide an update once delivery has been attempted by your postie.

You will be able to track normal international orders throughout their journey to you. Please note that the only exception to this is for international Tea Tasting Subscription boxes that do not currently have tracking provided.

We will happily refund any item within 30 days of purchase if it is returned to us unused and in its original condition.

We can offer a refund onto the original payment method or in the form of gift vouchers which can be used online or in stores.

If a product is faulty in any way please let us know straight away and we will be able to offer a replacement, spare parts or an alternative item of similar use/value. If this is not suitable or applicable we can offer a refund onto the credit or debit card used for the original purchase or in the form of gift vouchers for online website or stores.

Please note once delivered the customer is responsible for postage costs for the package to be returned to us.

We take every care to ensure that your order is packed snuggly and safely for its journey to you but sometimes things go wrong, so in the unusual event of orders arriving that are faulty, damaged or missing, please get in touch with amazing CommuniTEA Experience TEAm via our live chat function, emailing info@birdandblendtea.com or 01273 325 523 and they will do their best to get this fixed for you asap!

We are proud to offer a 'Happiness Guarantee!' Please get in touch with our Customer Experience TEAm via our live chat function, info@birdandblendtea.com, call 01273 325 523 or reach out to us on socials and we'll make sure to swap your items to ensure you got the perfect cuppa in hand!

If your teaware is unused we can refund or exchange the item, if the item is used then our Customer Experience TEAm will try and solve the issue for you as best as we can! Please contact them via our live chat function, info@birdandblendtea.com, call 01273 325 523 or reach out to us on socials!

It isn't easy for our store teams to accept online order returns in store but we can arrange this for you as a special request if you are unable to post back to our warehouse. Please contact our Customer Experience TEAm via our live chat function, info@birdandblendtea.com, call 01273 325 523 or reach out to us on socials!

Don't worry, our TEAbirds will get in touch to reconfirm the correct address and to take payment for the new postage. They will get your order on its way again to you asap, so time to pop the kettle on!

One of our lovely TEAbirds will email you if your order is received back at HQ and will follow up with a second email two weeks later. If after 3 weeks we have not been able to get hold of you, then we will drop you an email letting you know that we will refund your order, minus the shipping cost and a small £5 admin fee.

Yes we do! If you are buying one of our Experience Packs you will have the option to add a gift box and other little treats like our Perfect Tea Spoons or In-Cup Infuser Baskets. For any other items you can add one of our gorgeous craft gift boxes to your order (they come in regular or large) and our Packing TEAm will make sure this looks perfect for you!

If you have any special requests or need help with gift ideas please get in touch and our Teabirds will do all they can to make your gift extra special! You can pop a comment on your order at the checkout, or drop us with our wonderful Teabirds via our live chat function, an email via info@birdandblendtea.com, fill in our contact form, call us on 01273 325523 or get in touch on socials @birdandblendtea!

We love including hand written notes with all orders so if you have something you'd like us to add please leave this in the 'Add gift message' box at checkout and we can wish them a happy birthday/anniversary/holiday for you! We can even do a little doodle for you, our TEAm are super talented and love making your order special!

Yes! If you are stuck for a gift idea then one of our gift certificates is the perfect solution! If you need a gift in a hurry, you can buy an e-voucher and we will email you the code. Our vouchers are digital and can be used only on the website!

We love giving you samples to try and we pop two free tea bag samples in with all orders we send out via post! If you have a blend that you would like to try out, please pop a request in the comments box at the checkout and our TEAm will do their best to include this with your order. Unfortunately we do not send out free samples for orders of virtual products such as workshop tickets, e-voucher gift certificates or with Tea Club subscriptions.

Your security is super important to us and we are proud of our website security! In fact, we use the biggest and most reputable ecommerce platform in the world!

All information entered through our website is kept private and we will never sell it or pass it on to a third party. Our checkout is processed through a secure server and we also use Paypal as a well-known and trusted payment provider to ensure you are safe and have confidence buying through our website.

For our full Privacy Policy please please see here.

We accept online payment by credit and debit card (Visa, Mastercard, AMEX & Maestro) as well as Paypal, Shop Pay, Apple Pay & Google Pay - so many choices!

Please note that for subscription orders we do not currently accept Shop, Apple or Google Pay.

Not at all! You can place your order through a Bird & Blend account or check out as a guest, it is up to you!

If you do decide to set up an account with us you can save your payment details securely to your account to make checking out next time even quicker!

Hurrah - you have a discount code or have been gifted a voucher, lucky you! Once you have finished shopping continue to check out and you will see a box for 'Gift card or discount code'. Add it here and click 'Apply', you can then proceed to payment.

Please note - we aren't able to process vouchers on the website for subscription products or when checking out with a subscription.

We try really hard to keep our website running brilliantly but sometimes things happen outside of our control. If you have any problems please get in touch with our wonderful Teabirds via our live chat function, info@birdandblendtea.com, fill in our contact form, call us on 01273 325523 or get in touch on socials @birdandblendtea and we will do our best to sort this out straight away.

Yey! Only our wonderful CommuniTEA Experience TEAm can check this so please pop us a message via our live chat function, an email via info@birdandblendtea.com, fill in our contact form, call us on 01273 325523 or get in touch on socials @birdandblendtea!

Yes, we started life out as Bluebird Tea Co. but in May 2018 we evolved our name to Bird & Blend Tea Co. We won't bore you with the long version (if you'd like the full story click here) but long story short, we are the same fab people, same awesome tea blends, just under a new name!

Bird & Blend Tea Co. is a fairly young, independent, award winning, caring and exciting Tea Mixology company mixing up the most creative and flavourful tea blends for you to enjoy!

We’re also on mission to make people happy with tea!

We were set up and run by TEAbirds Krisi and Mike who met at Durham University, studying Politics of all things! You can read more about our story here!

We love to chat on socials too so why not check out what we are up to on our Facebook, Twitter, Pinterest or Instagram accounts too? You can find us @birdandblendtea

We have an amazing TEAm of creative and passionate people at Bird & Blend so we understand why you'd like to join us!

We are constantly growing so there are always lots of new opportunities to join us whether as a Tea Mixologist in store, back of house operations, as part of the office TEAm or in our creative Brand TEAm.

Check out our current opportunities on our jobs page and be sure to read our post about how to join us!

We are a young independent business and really love hearing from our customers, whether it is good or bad feedback - its how we can keep getting better!!!!

So if you have something you want to tell us about, a burning question for our founders, an idea for a new blend or want to share pictures of your pets - we want to hear from you!

We have lots of ways you can reach us, take your pick: please drop us a line at info@birdandblendtea.com, fill in our contact form, pick up the phone for a chat on 01273 325523 or reach out to us on socials @birdandblendtea and we will get back to you asap! If you'd like, you can even email our founders directly on mikeandkrisi@birdandblendtea.com

Yes, you can reach us on 01273 325 523 during our office hour of 08.30-20.00 and we'd love to hear from you.

If you are calling from outside the UK, please dial 00 44 1273 325523.

You can stock up on tea through our website or from one of our stores! We have shops across the UK in Brighton, Brighton Beach, London (Angel, Borough & Portobello Road), Bristol, Tunbridge Wells, Nottingham, Cardiff, Manchester and coming soon - Oxford!

We also supply our blends to a selection of hand-picked wholesale partners in their cafes, restaurants and farm shops!

We are proud to support a different ChariTEA each quarter firstly through the sales of a blend, chosen by the ChariTEA, with all profits of the blend sold online or in stores will go direct to the ChariTEA to help them continue their amazing work!

But, more than this we like to get involved with our different ChariTEAs to help with fundraisers, to raise awareness and collaborate on projects with them. To be chosen as a ChariTEA of the Quarter you must first be nominated by one of our TEAbirds so pop into store for a chat with a TEAm member or drop us an email to introduce yourselves!

Bird & Blend was started as a way to make a difference in the world, so supporting causes is a very important thing to us!

Please get in touch with your request via email at info@birdandblendtea.com and we will get back to you as soon as possible.

We love to talk about all things tea so please get in touch to find out more about who we are, what we do & why we do it! To request a press pack or to arrange an interview with our founders Mike & Krisi, please email info@birdandblendtea.com or call 01273 325523 during our opening office hours Monday to Friday 08.30-20.00 and selected times over the weekend.

From time to time we work with influencers who share our values and love tea as much as we do! If you have an idea for an exciting project please reach out to us via info@birdandblendtea.com and let's talk!

We love to work with like minded creative people so if you have an idea for something amazing please get in touch so we can share a cuppa and talk through your ideas! Please reach out to us via info@birdandblendtea.com or the old fashioned way on 01273 325523.

We love working with other independent businesses to spread the tea love so if you have an amazing cafe, restaurant, farm shop (or anything else!), get in touch! We like to make sure that we're the perfect fit for all of our Wholesale Partners, so it would be fantastic if we could hear a bit more about you! If you could send over as much information as possible about your business, as well as any links to your website and social media pages that would be awesome! get in touch here.

We love to work on custom orders so please get in touch to chat about what we can offer you for your staff or corporate gift ideas! From bespoke blends to gift boxes, personalised products & messages - we've got you covered! Please drop us a line with your ideas to info@birdandblendtea.com

Secure your product by checking out now, and we will ship it to you as a priority as soon as it is ready! Our products are hand packed so it can take a little longer to copy with demand on our big fan fave items like this one. If you have included other items to your basket they will be held until we ship your Tea Advent Calendar too.

We apologise but due to potential delays with international postage this item may now arrive after 1st December. This does not impact delivery within the UK. 

INTERNATIONAL STANDARD DELIVERIES

From Royal Mail Website

Wednesday 1 December: Caribbean
Monday 6 December: Australia, Greece, Italy, Portugal and New Zealand.
Wednesday 8 December: Africa, Central and South America, Asia, Far and Middle East.
Friday 10 December: Cyprus, Malta and Sweden.
Saturday 11 December: Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey.
Monday 13 December: Canada, Czech Republic, Finland, Poland and USA.
Thursday 16 December: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland.

UK INLAND SERVICES

From Royal Mail Website

Sunday 19th December Midnight: Standard UK delivery
Tuesday 21 December 2pm: 1st Class UK delivery
Thursday 23 December 2pm: Next day UK delivery

Please note: these dates are advisories from Royal Mail, we cannot guarantee that orders will arrive in time. Delivery can take a little longer than usual, especially with continued pressure on the Royal Mail postage network.

Yes we are! If you would like an item wrapped by us with our Eco Furoshiki wrapping we have given you that option on selected products. If the products has the 'Gift Wrap Option' at the top of the page just click yes and select your design for a ready wrapped gift! If you can only find it as a product on its own or a helpful add on this mean we will be unable to gift wrap these items for you but we are providing guides on how to do this yourself at home.

If you are buying one of our Pick ‘n’ Mix you will have the option to add a gift box and other little treats like our Perfect Tea Spoons or In-Cup Infuser Baskets. For any other items you can add one of our gorgeous craft gift boxes to your order (they come in regular or large) and our Packing TEAm will make sure this looks perfect for you!

If you have any special requests or need help with gift ideas please get in touch and our Teabirds will do all they can to make your gift extra special! You can pop a comment on your order at the checkout, or drop us with our wonderful Teabirds via our live chat function, an email via info@birdandblendtea.com, fill in our contact form, call us on 01273 325523 or get in touch on socials @birdandblendtea!

We love including hand written notes with all orders so if you have something you'd like us to add please leave this in the 'Add gift message' box at the checkout and we can wish them a happy Christmas for you! We can even do a little doodle for you, our TEAm are super talented and love making your order special. This can either just a note or into a greetings card if you have selected one! Please remember only to use up to 90 characters.

We will have a small range of Christmas gifting products in our shops where our Tea Mixologists can help you pick the perfect gift for you or for the other tea lover in your life!

The Furoshiki wrapping will also be available in store in our 3 wonderful patterns. Pop down to your local store and ask a team member for more information.